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Strategic Plan

Long Term Objectives

Reduced or no wait lists

Clients will not have to wait for services and there are reduced hospital stays.

Client driven

We are meeting changing client service needs and ensuring client voice is heard… * positive client feedback.

Supportive housing

Housing will be more affordable and accessible for vulnerable individuals in our community.

Integration

Full integration of services: transitions between services are seamless for clients.

Technology

Would be enhanced to provide 24/7 self-care options, and enhanced availability for services in our rural communities and homes.

Branding

Go-to agency: When we are known as the only door to service.

Funding Equity

We have the proper funding organization structure in place.

Focused on Results in 5 Strategic Priority Areas in 2018-2019

Redesign

  • Implementation of Part A & C
  • IIE – multidisciplinary team¬†integration
  • Integrate AMH within Primary¬†Care Environments
  • Regional Back Office

Housing

  • Implement 12 apartments, 2 crisis beds, 6 peripheral support beds
  • Secure 60 rent supplements for higher market rents and FTE funding
  • Develop resourcing options for supportive housing through the Ministry

Technology Implementation

  • Better use of Client Record Management
  • Self-help web site tools being used
  • Self-directed intake service up & running
  • Greater use of autofill for forms
  • Accessible online self-help tools created, including a portal for clients to request service

Impact Measurement

  • Successful implementation of OPOC (Ontario Perception of Care)
  • Facilitate annual experience-based co-design with clients

Timely Access to Services

  • Reduced waitlists and hospital admission rates
  • ERDCM (Emergency Room Diversion Case Management) expansion and model replication
  • Opioid strategy created and implemented
  • CIWL (Central Intake & Wait List) – launch pilot project

180-Day Action Plans

Redesign

  • Communicate to staff re IIE followed by implementation of standardization of job descriptions, services/programs and training
  • Identify Primary Care integration opportunities, including joint programs, co-locations, expansion of CCP model and SHIIP
  • Present RBO with list of priorities, expectations, timelines
  • Develop/implement internal strategy for multidisciplinary team integration

Housing

  • Successful implementation of 12 apartments, 2 crisis beds, 6 support beds
  • Work with Hastings County from groundbreaking to occupancy
  • Gather data to support need for additional rent supplements
  • Initiate meetings with LHIN re developing dedicated housing

Technology

  • Team will determine timeline and resources required – staff, technical support, vendors, hardware, software, additional funding, training requirements
  • Determine the responsibility of the daily maintenance of the tools, as well as how to gather the information from it and measure outcome and success of each tool
  • Increase portability of technology for staff, especially in rural areas
  • Increase technology reliability/utilization, including SHIIP integration

Impact Measurement

  • Successfully achieve 316 OPOC (Ontario Perception of Care) surveys
  • Design metrics (milestones) for performance measurement for each of the contract partners (hospital, Youthab, Sexual Assault)
  • Formulate a Quality Improvement plan after analysis of data

Timely Access to Services

  • Implementation of SHIIP
  • Evaluate applicability of ERDCM (Emergency Room Case Management) model
  • Develop business case for Opioid strategy in partnership with primary care
  • CIWL (Central Intake & Wait List) – Hire project manager to implement
  • CIWL (Central Intake & Wait List) – Develop pilot policies and procedures, plans for implementation, and fill positions
  • Develop business case for expansion of the ERDCM (Emergency Room Diversion Case Management) model

AMHS-HPE ‘At A Glance’ Strategic Plan 2018-2021

Contact

Belleville

15 Victoria Ave
Belleville, ON
K8N 1Z5
Phone
613-967-4734
Fax
613-968-4312

Bancroft

33 Flint Ave
Bancroft, ON
K0L 1C0
Phone
613-332-3826
Fax
613-332-0005

Trenton

27 King St
Trenton, ON
K8V 3V7
Phone
613-394-1655
Fax
613-394-2151

Madoc

52 St Lawrence St E
Madoc, ON
K0K 2K0
Phone
613-473-9914
Fax
613-473-1005

Picton

35 Bridge St
Prince Edward, ON
K0K 2T0
Phone
613-476-2990
Fax
613-476-6403

For information about residence, call 613-962-7838 or fax 613-962-8388.

For information about court diversion, call 613-968-1111 or fax 613-968-9555.

If you are in crisis, call 613-969-7400, Ext. 2753